Introducing Orbit: AI Agents For Customer Support
We built Orbit to make it easy for any business to deploy AI agents and assistants across every customer touchpoint.
Customer support can be much more autonomous and customized. Businesses are scaling faster than their support teams can keep up, and customers are left waiting in queues, on hold, refreshing inboxes.
Orbit is a customer experience platform that lets any business build and deploy AI agents across web chat, Slack, Discord, WhatsApp, SMS, and voice. Instead of replacing your support team, Orbit augments it. Your AI agents handle the repetitive, high-volume queries while your human team focuses on the complex conversations that actually matter.
At the core of Orbit is the visual flow builder. You design conversation flows by dragging and dropping nodes — triggers, processing steps, conditions, parallel actions, and outputs — connecting them with logic branches, and testing everything in real-time.
Each agent comes with a knowledge base. Upload your documentation, FAQs, and policies, and your agent instantly becomes an expert on your business.
Orbit supports multi-channel deployment out of the box. Embed a chat widget on your website with a single script tag, connect to Discord and Slack with bot integrations, or reach customers directly on WhatsApp Business and SMS via Twilio
For businesses that need phone support, Orbit includes a virtual call center with voice AI. Agents handle real-time voice conversations through WebRTC. Calls are transcribed automatically, and escalation rules let you transfer to human agents when needed.
Every agent is customizable: system prompts to define personality and behavior, custom branding with your logo and colors, quick-start questions for common queries, and configurable widget positioning. You control how your agent looks, sounds, and responds.